Problems & Repairs

If you have a problem

This information has been provided to assist you to rectify the matter in the shortest possible time. Many problems can be easily fixed   following a few simple steps in How to Fix Common Problems (link below).

In general, the property manager is responsible for keeping the property in good condition and fit for the tenant to live in. The tenant is responsible for looking after the property and keeping it clean and undamaged. The property manager generally carries out any repairs or organises someone to do so. The tenant should not carry out the repairs without permission.

If your problem is with your property manager then we have a complaints system to deal with it. Please click below for more information.

Please bring it to our attention

Don't feel bad bringing a problem to our attention. It is our job to look after the property and make sure that it is kept in shape. That means we know that things will have to be done from time to time.

We would rather get onto it, than have a long list to do when you leave. Many tenants don't want to bother their Property Manager, but really ... we would rather get it fixed.

Emergency Repairs

If an emergency arises outside of normal business hours, please call us on our mobiles. We will discuss with you the issue at hand before determining whether the emergency must be attended to immediately, or can wait until the next working day. Keep trying our other contact numbers if you don't get through. Please don't leave a message, but txt and call again soon after. We need to deal with emergencies quickly.

See the list below for what is an emergency.

Please contact us to discuss any emergency repairs.

connect